Responsible Gaming at Level Up Casino

At Level Up Casino, we want gaming to stay fun, safe and within your control. While most players enjoy gaming purely as entertainment, we understand that for some, it can become harder to manage. This page outlines the tools and resources available to help you stay in control of your play.

Our Commitment to Responsible Gaming

Level Up Casino is committed to promoting a safe gaming environment for all our players. We provide a range of tools designed to help you set boundaries, track your activity, and take a break whenever you need one. Our platform is intended for players aged 18 and over only.

Tools to Help You Stay in Control

Deposit limits – Set daily, weekly or monthly limits on how much you deposit into your account
Loss limits – Cap the amount you’re willing to lose over a set period
Time-out – Take a short break from your account, from 24 hours up to several weeks
Self-exclusion – Exclude yourself from your account for a longer period, or permanently
Reality checks – Receive reminders showing how long you’ve been playing during a session
Account activity history – Review your deposits, withdrawals and play history at any time

These tools are available directly from your account settings, and our support team is on hand to assist you with any of them.

National Self-Exclusion Register (BetStop)

BetStop is Australia’s National Self-Exclusion Register, allowing you to exclude yourself from all licensed online gambling services in Australia with a single registration. This is a government-run service, independent from Level Up Casino, and can be a useful option if you’d prefer a broader exclusion than what a single operator can offer.

Recognising the Signs

It may be time to review your gaming habits if you notice yourself:

Spending more time or money than you intended
Chasing losses to try to win back what you’ve spent
Using gaming to escape stress, boredom or other emotions
Neglecting work, relationships or responsibilities because of gaming
Feeling anxious, irritable or unable to stop when trying to cut back

If any of this sounds familiar, reaching out for support early can make a real difference.

Support Services in Australia

If you or someone you know needs support, the following services are free, confidential and available across Australia:

Gambling Help Online – 1800 858 858, available 24/7
Lifeline – 13 11 14, for crisis support and mental health assistance
BetStop – the National Self-Exclusion Register, betstop.gov.au

Play Within Your Limits

Gaming should always be about entertainment, never a way to make money or escape problems. We encourage every player to set a budget before playing, stick to it, and treat any winnings as a bonus rather than an expectation.

If you’d like to set up any of the tools mentioned above, visit your account settings or contact our support team directly — we’re here to help.